Since October 2026 the Health Insurance Marketplace requires every person to confirm, once per plan year, who their agent is. Without that confirmation we can't renew, review or fix your 2027 plan. It takes a minute and we do it with you over the phone.
Health plans through RTM Brokers of Florida, Inc., a private agency not affiliated with the government. Agent Roberto Rojas Jr., NPN 8520815.
If the message names an agent, it should say Roberto Rojas Jr. If it names someone else or another agency, don't approve it and call us at 305-883-8333.
We call you from the office, or you call us at 305-883-8333. Because the code expires in 15 minutes, we do it while we're on the line.
With your permission we send the request. Within seconds the message reaches your phone or your email.
Your authorization is good for the whole plan year. Then we review your 2027 plan without rushing.
If you get a code or a link and we didn't give you a heads-up by call or by a message from SVM Insurance, don't share it or open it. It may be another agent trying to get into your account. Call us and we'll check.
When you authorize an agent, that person manages your Marketplace account for the plan year, until you authorize someone else. Only authorize people you know.
The authorization costs nothing. If someone asks for money or a card to “activate” or “keep” your Obamacare, hang up.
The code goes to the phone and email on your application. If you no longer use them, tell us before November 1.
Under CMS rules the client makes that change personally, without the agent on the line: call the Marketplace Call Center at 1-800-318-2596 (TTY 1-855-889-4325) and ask to update your contact information. We'll tell you beforehand what they will ask.
Before the authorization, the Marketplace verifies identity in three cases: new clients, people switching agents, and plans whose monthly payment after the tax credit is $30 or less.
The check runs through Experian, the company the Marketplace uses. If it doesn't pass the first time, we give you the reference number and the help line.
One of them, from the Cutler Bay office. If you're not sure who is calling, hang up and dial 305-883-8333 yourself.
Office Manager
Coordinates the team and follows up on your case
Auto Insurance Manager
Quotes, comparisons and renewals
Health Insurance Manager
Marketplace plans, renewals and changes
Telemarketing Manager
First contact, follow-up and appointments with your agent
Billing and Customer Services
Payments, documents and ID cardsAgent of record: Roberto Rojas Jr., NPN 8520815, licensed in Florida since 2005.
Yes. The authorization is good for one plan year. For 2027 you will most likely be asked again, even if you have been with us for years.
Your coverage follows the normal Marketplace rules and may renew on its own. What changes is that we can't get into your application to renew, review or fix it; any change would have to be made by you directly with the Marketplace.
RTM Brokers of Florida, Inc. is the health agency of SVM Insurance, and Roberto Rojas Jr. (NPN 8520815) is your agent of record with the Marketplace. Same team, same Cutler Bay office.
We make no change without talking to you. The authorization lets us work on your application; the decision to stay, switch or cancel is yours.
Don't share codes or personal details. Hang up and call us at 305-883-8333. If you think someone changed your plan without your permission, the Marketplace Call Center answers at 1-800-318-2596 (TTY 1-855-889-4325).
Source: CMS, FAQ on identity proofing and agent/broker authorization, released August 3, 2026. Updated September 19, 2026. The exact look of the message may vary by platform.
Call us before you approve anything. We'll go over it with you in a minute.
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